My Resume

Eric Reasons
11337 Kinloch ~ Redford, MI 48239
313.799.3712~ ~


I’ll use my knowledge and experience to work with and lead a team of dedicated individuals in supporting existing and emerging technologies while always maintaining a hands-on approach to my work. I always strive to be the person that customers and colleagues trust for my knowledge, expertise, dedication, congeniality, and results. 

CORE COMPETENCIES                                                              

Project Management

Microsoft Exchange

Mentoring/Peer Development

Networks: Cisco (IOS, Nexus), Nortel


Cisco Unified Wireless Networks

Vendor Management

Firewalls: Checkpoint, Fortinet, Microsoft ISA

Windows Server 2003/2008

VMWare, ESX 4, vSphere


VEEAM Backup

Microsoft SQL 2000/2005/2008

CA Brightstor Arcserve Backup

Active Directory

Microsoft IIS 6 and 7

Group Policy



  • Over 15 years of experience managing IT support staff and supervising budgets and projects of varied sizes.
  • Very strong interpersonal skills. Primary point of contact for end-users, vendors, customers, and administrators.
  • Installed, supported, and maintained Windows 2000/2003/2008, Active Directory, and UNIX/Linux servers in a 700+ user enterprise.
  • Installed, configured, and maintained Cisco and Nortel equipment in an environment consisting of over 50 switches and routers.
  • Designed deployment for Cisco Unified Wireless Networking, including: 1130 and 1240 series APs, 1520 series APs with Wireless Outdoor Mesh, Cisco 4400 Wireless LAN Controllers, and Cisco WCS Server.
  • Upgraded, maintained, and configured Checkpoint NG-X and Fortigate firewalls, including VPN access.
  • Designed and implementation migration plan from Checkpoint NG-X to Fortigate firewall with negligible downtime.
  • Implemented multiple point-to-point T1 WAN connections to offsite assets.
  • Implemented enterprise cutover between ISPs with minimal downtime. Maintained internet connections to multiple ISPs.
  • Facilitated migration of network environment from NT 4.0 to Active Directory and Exchange 5.5 to Exchange 2003 simultaneously.
  • Designed and deployed VMWare ESXi 4.0 virtualization platform and vSphere
  • Designed and deployed VEEAM backup solution for production virtual environment 
  • Installed, administered, and maintained the following enterprise applications: 

  • Microsoft Exchange 5.5/2003, including deployment of Outlook Web Access/RPC over HTTP.
  • Administered more than 25 Microsoft SQL 2000/SQL 2005 database servers in a 24x7x365 operating environment.
  • Designed, installed, and maintained Computer Associates Brightstor Arcserve Backup system for 30+ server enterprise.
  • Maintained  internal and external Microsoft IIS 6 and 7 Web Servers.
  • Installed, maintained, and audited Microsoft ISA/Proxy server for 500+ user enterprise.

  • Responsible for Installation and maintenance of external DNS servers. Planned and executed DNS migration during ISP cutover with minimal downtime.
  • Designed, implemented, and audited Group Policy affecting more than 500 computers and users in Microsoft Active Directory environment.
  • Wrote and deployed login scripts and software deployment scripts with WMI/Windows Script Host for Active Directory environment.
  • Familiar with various computer languages and areas of programming:
    • Visual C++/MFC programming (including TCP/IP sockets programming)
    • PERL
    • MS Visual Basic (Including VB Script, WMI, and Active Directory scripting)
    • Python, PHP, Javascript, Java, ASP, .NET. as essential to network/web administration.



Network Engineer

January 2004 - Present

  • Responsible for administering a Microsoft Active Directory enterprise consisting of 40+ servers (physical and virtual), handling 700+ users, multiple VLANS, multiple wireless networks, multiple ISPs, and point-to-point links to WANs.
  • Designed and implemented the VMWare virtualization infrastructure and supporting hardware, including the HP Lefthand SAN, and the accompanying VEEAM backup system.
  • Designed and implemented wholesale migration of network hardware from Nortel to Cisco.
  • Administer, maintain, audit, and design deployments for Microsoft Server 2000/2003/2008, Microsoft Exchange 2003, Microsoft SQL Server 2000/2005, Group Policy, and Microsoft ISA server.
  • Responsible for installation of new fiber and copper infrastructure in highly sensitive and stylized environment.
  • Implemented migrations and upgrades for DNS, between ISPs, Exchange (5.5 to 2003), Microsoft SQL Server (2000 to 2005), all with minimal end-user impact in a 24x7x365 operating environment.


Network Administrator – Unicare Health Systems, Verizon Enterprise Solutions Group

March 2001 to January 2004

  • Responsibilities included administering Novell and Windows NT 4.0/2000 networks, and managing technical support in a complex multi-platform work environment for Unicare’s nationwide call center.
  • Responsible for managing multiple projects across different platforms and locations and coordinating internal and external resources.
  • Implemented security policies and profiles in accordance with Unicare’s standard practices and HIPAA regulations. Responsible for documenting and ensuring HIPAA compliance in all IT areas.
  • Supported 250+ clients utilizing AS/400 based applications.
  • Worked closely with remote locations on integrated database systems (SQL) and WAN administration. Supported remote users connecting via Citrix WinFrame or VPN.

Technical Team Lead – PC Cycle Project, Ford Motor Credit Corporation

November 2000 to March 2001

  • Lead technical contact for customers at Ford Motor Credit Corporation during the 2000-2001 PC cycle plan.

  • Responsibilities included overseeing the installation of over 900 computers in under 4 months, and supporting all applications according to Ford’s standards of software deployment.

  • Provided technical leadership to TEKsystems installation team.

  • Provided post-installation support for various applications and operating systems to FMCC customers receiving new computers.

  • Primary point-of-contact for TEKsystems, Dell, and Ford stakeholders and end users


Technical Support Team Lead- CAS&L (Univ. of Michigan – Dearborn)

September 1994 to September 2000

  • Responsibilities included overseeing technical support for all users in the College of Arts, Sciences, and Letters.
  • Provided planning and staff supervision to all full and part-time staff in CAS&L’s Technical Support department.
  • Responsible for the creation, analysis, and implementation of network security policies, profiles, and practices for CAS&L’s network users.
  • Responsible for hardware and software installation, repair and maintenance for users and CAS&L operated student labs (Mac & PC).
  • Developed specific end-user training seminars for faculty and staff.
  • Made all policy recommendations for CAS&L computer laboratories and implementation of new software.
  • Responsible for all software and hardware purchases and vendor/supplier coordination for the College of Arts, Sciences and Letters.


B.S. in Computer Information Systems received in Dec 2009,

University of Michigan – Dearborn

References available upon request

Eric Reasons,
Jan 27, 2013, 11:46 AM